About Northbeam IT

A partner, not a support ticket.

Northbeam IT was founded with one goal: make enterprise grade IT accessible to every small business at a price that makes sense.

Why we built Northbeam IT

We kept seeing the same story: small business owners doing IT themselves, or paying unpredictable break/fix bills, or getting lost in the shuffle at a big MSP that prioritized enterprise clients.

So we built the IT company we'd want to use ourselves — flat-rate, proactive, US-based, and obsessively focused on making technology invisible.

Today we manage 200+ businesses and thousands of endpoints. But we still answer the phone the same way we did on day one.

200+
Businesses served
< 15 min
Avg response time
99.9%
Uptime achieved
4.9★
Avg customer rating

Our values

Security first

Every decision we make is filtered through a security lens — from how we patch to how we communicate with your team.

Fast, always

Slow IT support costs money. We've built our entire operation around speed — sub-15-minute response as a baseline.

Built for SMBs

We only serve small and mid-sized businesses. You're not an afterthought. You're the entire mission.

Real humans

No overseas call centers. No chatbot queues. US-based technicians who know your name and your setup.

The team

Marcus Reid
Marcus Reid
CEO & Co-founder
Lisa Chen
Lisa Chen
Head of Engineering
Tom Alvarez
Tom Alvarez
Lead Support Technician
Priya Nair
Priya Nair
Head of Security

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